Fixing Microsoft Office 2011 for Mac – AutoUpdate Cannot Connect to The Update Server

I recently did a clean install of my iMac to OS X Mojave, which required of course reinstalling all my apps, including Microsoft Office 2011. That’s the last version that I have purchased from Microsoft and although already 7 years old at current time of writing, it still works perfectly fine and I see no reason at all to upgrade to Office 365.

However, after reinstalling Office 2011 for Mac from a back-up dmg file, I was unable to use the built-in Office autoupdater to get any updates. Any attempts result in a pop up box saying rather cryptically “AutoUpdate Cannot Connect to The Update Server”. Well…

…turns out Microsoft has stopped supporting this product as of 2017.

And unfortunately, the stock Office 2011 (i.e. version 14.0.0) does not support Retina resolutions, so text looks pretty bad on retina capable screens, such as my late-2015 retina 5K iMac.

If you are facing the same problem as I was, fear not though, you can still download the updates directly from the Microsoft site if you know where to find the relevant download pages. So here you go…

First download and install Service Pack 1 (v14.1.0): https://www.microsoft.com/en-us/download/details.aspx?id=17198

Then after that, download and install Service Pack 3 (v14.7.7): https://www.microsoft.com/en-us/download/details.aspx?id=55942

That will bring your install up to the final version that Microsoft will ever provide for Office 2011  for Mac.

If this helps you, I’d strongly suggest saving copies of those 2 service pack installers in case you ever have to go through a reinstall again. Microsoft probably won’t leave those downloads up indefinitely so have your own backups just in case.

 

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