Fixing Microsoft Office 2011 for Mac – AutoUpdate Cannot Connect to The Update Server

I recently did a clean install of my iMac to OS X Mojave, which required of course reinstalling all my apps, including Microsoft Office 2011. That’s the last version that I have purchased from Microsoft and although already 7 years old at current time of writing, it still works perfectly fine and I see no reason at all to upgrade to Office 365.

However, after reinstalling Office 2011 for Mac from a back-up dmg file, I was unable to use the built-in Office autoupdater to get any updates. Any attempts result in a pop up box saying rather cryptically “AutoUpdate Cannot Connect to The Update Server”. Well…

…turns out Microsoft has stopped supporting this product as of 2017.

And unfortunately, the stock Office 2011 (i.e. version 14.0.0) does not support Retina resolutions, so text looks pretty bad on retina capable screens, such as my late-2015 retina 5K iMac.

If you are facing the same problem as I was, fear not though, you can still download the updates directly from the Microsoft site if you know where to find the relevant download pages. So here you go…

First download and install Service Pack 1 (v14.1.0): https://www.microsoft.com/en-us/download/details.aspx?id=17198

Then after that, download and install Service Pack 3 (v14.7.7): https://www.microsoft.com/en-us/download/details.aspx?id=55942

That will bring your install up to the final version that Microsoft will ever provide for Office 2011  for Mac.

If this helps you, I’d strongly suggest saving copies of those 2 service pack installers in case you ever have to go through a reinstall again. Microsoft probably won’t leave those downloads up indefinitely so have your own backups just in case.

 

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Fixing Mac OS X Bluetooth Disconnect Issues

I use a late-2015 iMac (currently) running OS X High Sierra as my main work machine. From day 1 till just a few days ago, bluetooth has worked flawlessly on this machine. The bluetooth Apple keyboard and TrackPad 2 that came with the iMac both paired seamlessly right out of the box, and I’ve never had a connection drop or any other issue, even after going through 2 rounds of major OS upgrades (first to Sierra, and now to High Sierra).

Then suddenly out of the blue a few days ago, the bluetooth connections to both the keyboard and trackpad would drop roughly 20-30 seconds after the machine wakes from sleep. Most times, they would not reconnect on their own, and sometimes, the bluetooth status of the machine would actually report bluetooth was OFF with no option to turn it back ON.

Simply removing the devices and re-connecting them would work to keep them connected only until such time that I sleep the machine and wake it up again. Whereupon the whole disconnect cycle would repeat.

Trashing the Bluetooth prefs file and resetting the machine SMC did not solve this problem. Finally what seems to have done the trick to fix it is Resetting the Bluetooth Module on the iMac via a little known special menu accessible via holding “Shift + Option” then clicking on the bluetooth icon in the top menu bar.

This brings up the among other things a “Debug” sub-menu with the option to “Reset the Bluetooth Module”. And easy as that, disconnect issues have now been resolved!